These general terms and conditions apply to all guest contracts concluded between bedpark and third parties (overnight guests). Our agreements are positioned so as to be clearly visible in every bedpark and are on display for guests to see. Through this fact alone, they are sufficiently brought to the attention of the customers, the parties to the accommodation contracts and third parties in the sense of the German Civil Code (BGB).
General terms and conditions
1. General terms and conditions
2. Reservations
3. Guaranteed reservations, cancellation deadlines/fees
Cancellation is free of charge until 3 p.m. on the day of arrival. After this time a cancellation fee of 90% of the total price will be charged. The same applies if the guest doesn't arrive.
For group reservations of three rooms or more, different regulations apply with regard to cancellation fees - these are agreed individually. This does not apply to early booking rates for our booking calendar (https://onepagebooking.com/bedstellingen). The cancellation conditions set out there apply.
A rebooking can be made subject to agreement and availability for a rebooking fee of 15.00 € and on event days of 30.00 €. This applies exclusively to direct bookings at the hotel!
If, in the case of a standard booking via external booking portals (such as Booking.com or similar), the guest doesn't appear at the Hotel by 6 p.m., the booking expires without replacement and the reserved rooms are put up for sale. In the case of a guaranteed booking - in which the guest guarantees payment by providing their credit card details - the reservation of the hotel room is maintained for the guest even after 6 p.m. Any cancellation options from third-party portals expire from the moment of check-in.
bedpark reserves the right to terminate the accommodation contract prematurely at any time for good cause.
The cancellation policy, that apply to the guest, also apply to the hotel. When the guest can cancel the reservation until 7 days before arrival for free, the hotel can aswell.This applies to all rates.
Likewise, bedpark reserves the right to cancel the booking without replacement due to the maximum capacity being used at the time of Covid-19. In this case, the guest will not be charged any costs.
Here we refer to the online dispute resolution in consumer matters (ODR regulation): http://ec.europa.eu/consumers/odr
4. Advance payment
5. Means of payment
6. Usage of reserved rooms
If the guest locks himself out of his hotelroom or loses his room key card after the reception times, bedpark reserves the right to charge the guest an expense and service fee for an extra opening of at least € 50.00.
The same applies in case of contamination or damage to the interior decoration. In this case, the guest must expect an appropriate expense allowance for the disposal and new acquisition of the interior by the hotel. Any costs incurred will be charged to the guest.
The costs are to be paid on the same day directly to the hotel staff.
The re-sale, subletting or brokering of booked rooms is prohibited unless the guest and bedpark Hotel have expressly agreed otherwise in writing. The number of people staying in the hotel room provided must not exceed the number of people specified in the reservation. In the event of a culpable violation by the guest of the aforementioned provisions, bedpark is entitled to cancel or terminate the accommodation contract and to claim damages from the guest. The maximum visiting time at bedpark is 2 hours.
The guest must observe the house rules posted during their stay in the hotel.
7. Unauthorized Removal of Hotel Property
Guest Responsibility: According to the laws of the Free and Hanseatic City of Hamburg, all guests are responsible for the hotel interior during their stay. This includes furniture, bedding, towels, decorations, and other furnishings in the room and public areas of the hotel.
Check-in Inspection: Upon arrival, guests are encouraged to inspect the condition of their room. Any damages or missing items should be reported promptly to the reception. The hotel reserves the right to charge the guest for pre-existing damages or missing items if they are not reported.
Liability for Theft: According to applicable laws, the hotel does not assume liability for the theft of guests' personal belongings or for thefts of the hotel interior. Guests are encouraged to securely store their valuables and properly lock the room doors.
Assessment and Charges: In the event of theft of the hotel interior, the hotel reserves the right to levy a reasonable fee or claim for damages. The fee will be determined in accordance with applicable laws and based on an assessment of the stolen items, considering depreciation and wear and tear.
Legal Measures: The hotel reserves the right to take legal action in accordance with the laws of the Free and Hanseatic City of Hamburg against individuals who commit thefts of the hotel interior. This may lead to reporting to local authorities and may have civil and criminal consequences.
Insurance Coverage: The hotel may have insurance to protect against thefts of the hotel interior. In this case, the terms and extent of coverage will be determined in accordance with applicable insurance and liability laws.
By booking a stay at the hotel, guests agree to the above policies and conditions in accordance with the laws of the Free and Hanseatic City of Hamburg.
8. Liability of guests for items brought with them and other hotel guests
The hotel is to be contacted in case of misconduct via an emergency number and in case of an offense, disturbance of the peace or any misdemeanor the police has to be informed.